Even the best software can be difficult for some users to get their heads around. Keep your customers satisfied by offering plenty of guidance in the form of animated explainer videos.
Use your explainer videos to answer customer FAQs, walking users step-by-step through how to complete key tasks. A little education can cut support requests dramatically; freeing up your customer service teams to assist with more complex queries.
Combining images, text and sound; video appeals to a variety of learning styles and educates customers about how to use your software in a way which makes sense to them. Try uploading videos to your FAQ pages, customer Help Hubs and your YouTube channel, to make sure that the information is easily accessible.